EK
Ephraim K
1 reviews | Active since Jun 2022
06 May 2025, 12:40
Bad service
Really disappointed, my fibre subscription was cancelled with mweb and my line was supposed to be released on 1st May , till today my line is not fixed , I don’t have internet in my house because I can’t get Vodacom to activate my line cause my line shows it’s still active on Mweb whereas my contract is cancelled, and zoom tells me to call Mweb but they own the infrastructure, I’m really disappointed in zoom and the service, call centre also can’t help cause they don’t answer calls
Helpful (0)
Replies (3)0
Replies (3)
Zoom fibre's replyOfficial
06 May 2025, 13:46Dear Ephraim, thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Please expect a call shortly. Kind Regards Zoom Fibre Team
Zoom fibre's reply06 May 2025, 13:46
Official
Dear Ephraim, thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Please expect a call shortly. Kind Regards Zoom Fibre Team
EK
Ephraim K's updateReviewer Update
06 May 2025, 19:02Honestly I don’t know what’s so difficult for zoom to retract my line from Mweb and I get my issue solved honestly, this is outmost frustrating and not professional
EK
Ephraim K's update06 May 2025, 19:02
Reviewer Update
Honestly I don’t know what’s so difficult for zoom to retract my line from Mweb and I get my issue solved honestly, this is outmost frustrating and not professional
Zoom fibre's replyOfficial
06 May 2025, 19:43Good day. Thank you for reaching out to Zoom Fibre. Please kindly send us a direct message so that we can further assist.
Zoom fibre's reply06 May 2025, 19:43
Official
Good day. Thank you for reaching out to Zoom Fibre. Please kindly send us a direct message so that we can further assist.