Bad service and *********** support

So after 2 months of waiting for an install, they call me after I leave a review, not because I complained. But because of my review So they do the install, but the line has to be activated. So I wait 24 hours with nothing to show and I contact support, who mind you doesn't call me, because you can't contact them DIRECTLY. THEY have to call YOU. And they didn't, and so I contacted them on WhatsApp. I tell them my issue, they ignore my issue completely and ask me if the lights are green. I say yes, and they took it that I didn't have any problems. And so they close the chat without even giving me the chance to converse further. And so I contact them on WhatsApp again, only to get this kind fellow who basically tells me to " Wait 4 days and be patient" and closes the chat immediately. Not even a "Have a good day" or "Goodbye" NOTHING. This service is genuinely abhorrent. You're telling me after waiting 2 months, for an install. I now have to wait an extra week JUST for them to flick a switch? Is Zoom a fibre company or is it a circus because I'm starting to think it's the latter. Genuinely, how could you care this little about clients?