Bad service and bad fibre connection

What a bad connectivity and bad service. It's been 5 months where every month I just connect for 2 weeks when I calculate the days without connection. I had a problem on the 2nd October 2024 then it was fixed, I had problem again on the 16 October and now again on the 19th till now. When you call you hold for long then they will tell you there are construction disruption. What suprise me with that is that both my neighbors have connection why is construction only affects me. I called on Saturday 2024 October 2024 @ 21:26 apperrantly the incident was never logged I was told on Monday when I called @12:51. You can't call every month complaining about the same problem where the pos is flashing red. The level of professionalism is zero. Yesterday I asked to speak to the manager as I was making a follow-up on the incident I logged on Saturday, the gentleman said he was transferring me, only to find he transferred me to the lady I was speaking to on Monday by the name of Nelly. Today I called they said my issue was escalated and will be resolved before the end of today. Even now I still don't have connection. You don't care about your customers. This is pathetic service.