MM
Macdonald M
1 reviews | Active since Sept 2023
14 Sept 2024, 06:27
BAD SERVICE
I had bad experience & treatment its been 4 days since my wifi connections been down & been told will revert back to me, their techniical team is working on it & they will phone or text nor email i have recieved nothing till today i cannot work or do my assignments even yesterday when i texted them still no assistance or reply & their service its inconviniencing & derailing & very draining not to get service i have paid for but nobody seems to take responsibility till this day, my case ref/ticket logged:ZF00068VN...
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Replies (5)
Zoom fibre's replyOfficial
14 Sept 2024, 09:28Dear Macdonald Mollo, thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Please expect a call shortly. Kind Regards Zoom Fibre Team
Zoom fibre's reply14 Sept 2024, 09:28
Official
Dear Macdonald Mollo, thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Please expect a call shortly. Kind Regards Zoom Fibre Team
MM
Macdonald M's updateReviewer Update
14 Sept 2024, 09:41That's nonsense been told over past 4days over emails n WhatsApp text never received any update or feedback till this day I'm surprised n shocked u rep**** here
MM
Macdonald M's update14 Sept 2024, 09:41
Reviewer Update
That's nonsense been told over past 4days over emails n WhatsApp text never received any update or feedback till this day I'm surprised n shocked u rep**** here
Zoom fibre's replyOfficial
14 Sept 2024, 10:11Thank you for receiving our call, we are liaising with the maintenace team to assist further
Zoom fibre's reply14 Sept 2024, 10:11
Official
Thank you for receiving our call, we are liaising with the maintenace team to assist further
Zoom fibre's replyOfficial
19 Sept 2024, 13:07Thank you for receiving our call and allowing us to assist with resolving your queries. Should you need any further assistance, do not hesitate to contact us and we will assist you.
Zoom fibre's reply19 Sept 2024, 13:07
Official
Thank you for receiving our call and allowing us to assist with resolving your queries. Should you need any further assistance, do not hesitate to contact us and we will assist you.
Zoom fibre's replyOfficial
19 Sept 2024, 13:07Thank you for receiving our call and allowing us to assist with resolving your queries. Should you need any further assistance, do not hesitate to contact us and we will assist you.
Zoom fibre's reply19 Sept 2024, 13:07
Official
Thank you for receiving our call and allowing us to assist with resolving your queries. Should you need any further assistance, do not hesitate to contact us and we will assist you.