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yolaxie Y
1 reviews | Active since Sept 2016
10 Sept 2024, 15:20
******-Bad service
Zoom Technicians installed a wi-fi cable and did not secure it inside a pipe for external damage. Unfortunately the cable got damaged while doing gardening. The technicians reported to my house and mentioned that the cable was incorrectly installed. I am now told by c-way computers that i have to pay for installation of the new cable. I cannot pay for the installation as the fault is on their side since they installed the cable incorrectly. I have never received such poor service as i am being sent from pillar to post. It is my airtime that i am using to call them and no one seems to be able to assist.
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Replies (3)0
Replies (3)
Zoom fibre's replyOfficial
10 Sept 2024, 15:54Dear Yolanda thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Please expect a call shortly. Kind Regards Zoom Fibre Team
Zoom fibre's reply10 Sept 2024, 15:54
Official
Dear Yolanda thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Please expect a call shortly. Kind Regards Zoom Fibre Team
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yolaxie Y's updateReviewer Update
11 Sept 2024, 09:12Good day
I have not received any response on this matter, I was promised a call back and never received one. I called this morning and was transferred to someone who will assist. The phone kept on ringing until I hung up. I am so disappointed in Zoom fibre.
I have not received any response on this matter, I was promised a call back and never received one. I called this morning and was transferred to someone who will assist. The phone kept on ringing until I hung up. I am so disappointed in Zoom fibre.
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yolaxie Y's update11 Sept 2024, 09:12
Reviewer Update
Good day
I have not received any response on this matter, I was promised a call back and never received one. I called this morning and was transferred to someone who will assist. The phone kept on ringing until I hung up. I am so disappointed in Zoom fibre.
I have not received any response on this matter, I was promised a call back and never received one. I called this morning and was transferred to someone who will assist. The phone kept on ringing until I hung up. I am so disappointed in Zoom fibre.
Zoom fibre's replyOfficial
11 Sept 2024, 09:50Good day Yolanda, thank you for the bringing this to our attention , we will follow up with the team and contact you with further update.
Zoom fibre's reply11 Sept 2024, 09:50
Official
Good day Yolanda, thank you for the bringing this to our attention , we will follow up with the team and contact you with further update.