MM
Mathapelo M
1 reviews | Active since Oct 2024
13 Jun 2025, 17:21
Bad service
I have been without internet from the 11 june,I reported the issue the next day and later received a call and was told the maintenance team will call me Friday when they are on the way to my house,16h00 i sent a text on WhatsApp to check if the maintenance team is coming,I was told that my ticket was closed,marked as resolved,I waited the whole day at home ,I have never had a good experience with zoom,my daughter and I have online classes ,we had to miss those classes because we don’t have internet.this is such an inconvenience to use because we rely on fibre and don’t have a budget for data,Yet again so disappointed
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Replies (4)0
Replies (4)MM
Mathapelo M's updateReviewer Update
15 Jun 2025, 19:09On suturday I4 june I contacted zoom fibre I was told to wait for support team to call as usual no one called,i texted on facebooK around 12pm,one of zoom fibre consultants told me that I had to underStand that zoom fibre had a backlog of unresolved tickets,,how is that my problem?what should I do with that information?,I pay for service not to understand , zoom fibre is just a disappointment,you ruined my week with your non existent service
MM
Mathapelo M's update15 Jun 2025, 19:09
Reviewer Update
On suturday I4 june I contacted zoom fibre I was told to wait for support team to call as usual no one called,i texted on facebooK around 12pm,one of zoom fibre consultants told me that I had to underStand that zoom fibre had a backlog of unresolved tickets,,how is that my problem?what should I do with that information?,I pay for service not to understand , zoom fibre is just a disappointment,you ruined my week with your non existent service
Zoom fibre's replyOfficial
17 Jun 2025, 08:49Dear Mathapelo, thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Please expect a call shortly. Kind Regards, Zoom Fibre Team
Zoom fibre's reply17 Jun 2025, 08:49
Official
Dear Mathapelo, thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Please expect a call shortly. Kind Regards, Zoom Fibre Team
MM
Mathapelo M's updateReviewer Update
17 Jun 2025, 16:51The Wi-Fi issue is still not resolved and no one called me,it’s been 6 Days now
MM
Mathapelo M's update17 Jun 2025, 16:51
Reviewer Update
The Wi-Fi issue is still not resolved and no one called me,it’s been 6 Days now
MM
Mathapelo M's updateReviewer Update
17 Jun 2025, 18:11Every time I inquire about the wi fi issue ,I am given a new ticket,if you people don’t want to fix this this just give me my refund,it’s annoying having to beg you to fix this issue when I’m pay for your service and hearing a new lie everyday
MM
Mathapelo M's update17 Jun 2025, 18:11
Reviewer Update
Every time I inquire about the wi fi issue ,I am given a new ticket,if you people don’t want to fix this this just give me my refund,it’s annoying having to beg you to fix this issue when I’m pay for your service and hearing a new lie everyday