Bad service

I'm am very disappointed in your service, zoom fibre staff don't have any knowledge about their product and how to assist customers when facing a challenge. On the 31 of may I paid and you were supposed to install the fibre, no one can untill I contacted the company via WhatsApp they logged a ticket for me then on the 4th on June they came and installed the WiFi but without any connection. the technician said maintenance people must come and fix the connection till today 8 July 2025 no one came and fixed the connection we are have a router that is not working,i even asked for a refund but nothing has been delivered no connection no refund.my money gone.