GG
Griffen G
1 reviews | Active since Aug 2022
19 Dec 2024, 14:58
BAD SERVICE!!
Haven't had connection for 3 days now, and it's not the first time this is happening. Tried calling technical support the phone just rings no answer at all, I've opted for a call back and haven't received the call, when ever there's a wind then it effects the signal, BAD customer service very BAD!!
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Replies (2)0
Replies (2)
Zoom fibre's replyOfficial
19 Dec 2024, 17:22Dear Griffen thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Please expect a call shortly. Kind Regards Zoom Fibre Team
Zoom fibre's reply19 Dec 2024, 17:22
Official
Dear Griffen thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Please expect a call shortly. Kind Regards Zoom Fibre Team
GG
Griffen G's updateReviewer Update
21 Dec 2024, 09:15I'm stil waiting on the maintenance team to come and fix the line, it was said they'll come and fix the line on the 20/12/24 and they made a promise on that, but yet stil no call from them, and they not answering the phone at the technical department and they'll stil expect me to pay for the days the line has been off this is so unfair really bad customer service, I'm a paying customer never gave ya'll problems I've been with you guys for more than two years. Ya'll don't even have the decency to communicate with me on this matter.
GG
Griffen G's update21 Dec 2024, 09:15
Reviewer Update
I'm stil waiting on the maintenance team to come and fix the line, it was said they'll come and fix the line on the 20/12/24 and they made a promise on that, but yet stil no call from them, and they not answering the phone at the technical department and they'll stil expect me to pay for the days the line has been off this is so unfair really bad customer service, I'm a paying customer never gave ya'll problems I've been with you guys for more than two years. Ya'll don't even have the decency to communicate with me on this matter.