EM
Ende M
1 reviews | Active since Nov 2024
27 Dec 2024, 12:48
Bad Internet service
Zoomfibre and Homeconnect are giving us a bad service yet they expect us to pay on monthly basis even though we have daily internet blackouts in Tongaat. If we are lucky to get through to customer service we are told of the 7 to 14 days response time. One wonders what happened to the promises of making Internet accessible.
Are we expected to pay to complain rather than paying for the best service in this and age.
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Zoom fibre's replyOfficial
27 Dec 2024, 12:54Dear Ende Mthembu, thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Please expect a call shortly. Kind Regards Zoom Fibre Team
Zoom fibre's reply27 Dec 2024, 12:54
Official
Dear Ende Mthembu, thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Please expect a call shortly. Kind Regards Zoom Fibre Team