AM
Ayanda M
1 reviews | Active since May 2017
14 Jan 2025, 09:08
Bad internet connection
It’s been 4 days now without any internet connection. I told that the technical team will get back to me and I still haven’t received any feedback.
Why do we need to always need complain first before we can assist. The service we being given is very bad. Every month it’s the same thing
Helpful (0)
Replies (5)0
Replies (5)
Zoom fibre's replyOfficial
14 Jan 2025, 09:18Dear Ayanda ,thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Please expect a call shortly. Kind Regards Zoom Fibre Team
Zoom fibre's reply14 Jan 2025, 09:18
Official
Dear Ayanda ,thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Please expect a call shortly. Kind Regards Zoom Fibre Team
AM
Ayanda M's updateReviewer Update
14 Jan 2025, 14:54The day is almost over and I still haven’t received a call back or update on my issue
AM
Ayanda M's update14 Jan 2025, 14:54
Reviewer Update
The day is almost over and I still haven’t received a call back or update on my issue
Zoom fibre's replyOfficial
14 Jan 2025, 15:07Good day, thank you for receiving our call, our support team will assist you further. Kind Regards Zoom Team
Zoom fibre's reply14 Jan 2025, 15:07
Official
Good day, thank you for receiving our call, our support team will assist you further. Kind Regards Zoom Team
AM
Ayanda M's updateReviewer Update
16 Jan 2025, 12:212 days ago we were told that Zoom fibre will send through a technician to fix our issue and till today no technician has contacted us , to inform us on when they will be going through.
Your service is very poor… Please learn to keep your customers updated
Your service is very poor… Please learn to keep your customers updated
AM
Ayanda M's update16 Jan 2025, 12:21
Reviewer Update
2 days ago we were told that Zoom fibre will send through a technician to fix our issue and till today no technician has contacted us , to inform us on when they will be going through.
Your service is very poor… Please learn to keep your customers updated
Your service is very poor… Please learn to keep your customers updated
AM
Ayanda M's updateReviewer Update
17 Jan 2025, 09:26Is there an update on when the technical team will dispatched ?
AM
Ayanda M's update17 Jan 2025, 09:26
Reviewer Update
Is there an update on when the technical team will dispatched ?