T
Thapelo
1 reviews | Active since May 2023
29 Nov 2023, 18:54
Bad experience with home-connect
My Wi-Fi was cut off on the 20th Nov 2023 till today it's still not working.... They've been calling an lying to me that in 72 hour's I'll be sorted...... It's been almost 2 weeks but I don't have Wi-Fi an it's been
I really need my Wi-Fi
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Replies (1)
Zoom fibre's replyOfficial
30 Nov 2023, 08:24Good day Thapelo
We appreciate you contacting us with your query.
Please accept our heartfelt apologies for any inconvenience caused. You can be certain that this is not the level of service we want to provide to our clients.
We would want to explore the issue and improve your experience; we have attempted to make contact with you however the number was unreachable, please note we are liaising with your ISP Home Connect to turn the experience around for you.
Thank you for your patience, your query is being handled.
Kind Regards
Zandile Ndzipho
We appreciate you contacting us with your query.
Please accept our heartfelt apologies for any inconvenience caused. You can be certain that this is not the level of service we want to provide to our clients.
We would want to explore the issue and improve your experience; we have attempted to make contact with you however the number was unreachable, please note we are liaising with your ISP Home Connect to turn the experience around for you.
Thank you for your patience, your query is being handled.
Kind Regards
Zandile Ndzipho
Zoom fibre's reply30 Nov 2023, 08:24
Official
Good day Thapelo
We appreciate you contacting us with your query.
Please accept our heartfelt apologies for any inconvenience caused. You can be certain that this is not the level of service we want to provide to our clients.
We would want to explore the issue and improve your experience; we have attempted to make contact with you however the number was unreachable, please note we are liaising with your ISP Home Connect to turn the experience around for you.
Thank you for your patience, your query is being handled.
Kind Regards
Zandile Ndzipho
We appreciate you contacting us with your query.
Please accept our heartfelt apologies for any inconvenience caused. You can be certain that this is not the level of service we want to provide to our clients.
We would want to explore the issue and improve your experience; we have attempted to make contact with you however the number was unreachable, please note we are liaising with your ISP Home Connect to turn the experience around for you.
Thank you for your patience, your query is being handled.
Kind Regards
Zandile Ndzipho