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Thandi L
1 reviews | Active since Aug 2014
18 Nov 2024, 14:22
Bad Customer service
Tired of lack of good service from Zoom Fibre every time we pay them a day before our account expires and the next day they cut us off and we have to wait days before service is restored and they excuse is they is to much construction going on in your area when they is not single project going on in my area.
I work from Home and now have to buy data which they will not reimburse, Pull up your socks Zoom Fibre and do your job
Helpful (0)
Replies (3)0
Replies (3)
Zoom fibre's replyOfficial
18 Nov 2024, 14:36Dear Thandi Lukhele, thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Please expect a call shortly. Kind Regards Zoom Fibre Team
Zoom fibre's reply18 Nov 2024, 14:36
Official
Dear Thandi Lukhele, thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Please expect a call shortly. Kind Regards Zoom Fibre Team
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Thandi L's updateReviewer Update
18 Nov 2024, 15:27Waiting for your call
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Thandi L's update18 Nov 2024, 15:27
Reviewer Update
Waiting for your call
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Thandi L's updateReviewer Update
19 Nov 2024, 11:09Just received a message not a call as you promised saying you aware of outages in my area caused by third parties but surprisingly all my neighbours have internet access so you mean to say it only affected me, what is so difficult in sending your saw called technicians, you can do better than this
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Thandi L's update19 Nov 2024, 11:09
Reviewer Update
Just received a message not a call as you promised saying you aware of outages in my area caused by third parties but surprisingly all my neighbours have internet access so you mean to say it only affected me, what is so difficult in sending your saw called technicians, you can do better than this