Bad customer service

I reported my wifi on Tuesday morning that it's not working, they told me they will send maintenance within 2days. Up until today no one came and still not working. Today I report it again through their Whatsapp channel, got assisted by Sibongile. She told me they are aware of it and will fix and before I could respond to her she closed the chat. This lady is very rude and lacks customer service. I'm tired of reporting the same thing every now and again, I'm the only one who doesn't have connection in my neighborhood. Zoom please do better bcz I pay my wifi every month without fail and also I want my days to be reimbursed.

If wifi is not working I'm forced to buy cellphone data which is not what I expected when I installed home wifi. 😡😡😡😡😡😡😡😡😡😡😡😡😡😡