PN
Precious N
1 reviews | Active since Jul 2024
16 May 2025, 09:30
Bad customer service
It’s been 11 days without internet connection, I was told that a technician will come and restore the connection. I now believe that those technicians are coming from heaven. What a bad customer experience, I want to be reimbursed my money because I paid for the service I am not receiving.
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Replies (2)
Zoom fibre's replyOfficial
16 May 2025, 09:35Dear Precious thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Please expect a call shortly. Kind Regards Zoom Fibre Team
Zoom fibre's reply16 May 2025, 09:35
Official
Dear Precious thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Please expect a call shortly. Kind Regards Zoom Fibre Team
PN
Precious N's updateReviewer Update
18 May 2025, 06:24This company is a joke, I am receiving notifications to recharge my zoom flex bundle. Why must I recharge something that I will never use. The above comment states “someone will contact me”, I guess you guys also don’t have internet connection because you can’t even make a courtesy call to your client. I have been waiting for technician since the 6th of May till today. Your customer service is horrible
PN
Precious N's update18 May 2025, 06:24
Reviewer Update
This company is a joke, I am receiving notifications to recharge my zoom flex bundle. Why must I recharge something that I will never use. The above comment states “someone will contact me”, I guess you guys also don’t have internet connection because you can’t even make a courtesy call to your client. I have been waiting for technician since the 6th of May till today. Your customer service is horrible