NM
Nontobeko M
1 reviews | Active since Feb 2020
27 Aug 2022, 14:10
Bad Customer Serice!!!
I am UTTERLY DISAPPOINTED in Zoom fibre.
I have been given a back and forth by everyone I’ve spoken to regarding the completion of installation and issuing of a router for my apartment!!
They keep asking for my address and contact details, and say someone will call me back to assist, no one gives a thorough answer of when I will have connection sorted out in my place. I’ve literally called them everyday this week with the same response. COMPLETELY UNACCEPTABLE AND UNPROFESSIONAL. I DO NOT RECOMMEND!!!!!!!!
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Replies (2)
Zoom fibre's replyOfficial
29 Aug 2022, 10:27Good Morning Nontobeko, we do apologize for the inconvenience caused. Please note that your query has been escalated to our support team. Once feedback is provided we will revert back to you.
Zoom fibre's reply29 Aug 2022, 10:27
Official
Good Morning Nontobeko, we do apologize for the inconvenience caused. Please note that your query has been escalated to our support team. Once feedback is provided we will revert back to you.
Zoom fibre's replyOfficial
05 Sept 2022, 23:06Good day Nontobeko, we have sent a team out to assist with the installation of the ONT. Please do advise if there is anything further that you require.
Zoom fibre's reply05 Sept 2022, 23:06
Official
Good day Nontobeko, we have sent a team out to assist with the installation of the ONT. Please do advise if there is anything further that you require.