DS
Danelle S
1 reviews | Active since Jul 2022
31 Jan 2025, 13:27
Bad Connection, No Feedback
Once again I am writing a review, because I think this is the only way someone gets hold of you! We have connection issues since the 22nd of January 2025. We have phone Vodacome regarding this issue. We were informed that someone from Zoom Fibre will get hold of us the next day to send out a technician to see what the issue is. Until today, no one has phoned.
The whole of Heidelberg is sitting with connectivity issues from 20:00, 21:00, where the line drops after working and reconnects for 5 min, just to drop again after 2 min. This is really frustrating and no feedback has been given to anyone regarding this matter.
WE ARE FED UP WITH ZOOM AND ITS VERY POOR CUSTOMER SERVICE.
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Zoom fibre's replyOfficial
31 Jan 2025, 13:32Dear Danelle, thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Please expect a call shortly. Kind Regards Zoom Fibre Team
Zoom fibre's reply31 Jan 2025, 13:32
Official
Dear Danelle, thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Please expect a call shortly. Kind Regards Zoom Fibre Team