Appalling customer service

I would like to formally lodge a complaint against Tebogo, who answered my call at 11:38am this morning (18/2/2022) I am sure the call was recorded, hopefully.. I was trying to get information that Zoom has sent FTTH subscriber agreement forms- about an installation at my Mothers place. Here are my complaints: 1. Tebogo not only walked away from the phone while i was on a call with him (i could hear him talking in the distance) 2. told me that the fiber at the address was by Vumatel, and not Zoom fiber. he was not interested in listening to why it is zoom. 3. put the phone down on me, and did not call me back.

This is unacceptable, unprofessional behaviour. This "Tebogo" should not be working for a client facing company. Please get back to me on steps taken against him.