SS
Sithembiso S
1 reviews | Active since Feb 2019
09 Apr 2026, 08:19
Appalled by the service provider
Very appalled by the service Zoomfibre and its consultants. I have paid my fibre on the 3rd April for reconnection, till date I am still not connected. The consultants Kelebogile and Leonil not helpful very patronising with their responses on the WhatsApp chat. What's worse Zoomflex line disconnects you when you want to talk to an agent, and advises that you must contact your ISP. They will disconnect you and also when they are offline they won't refund for the time you couldn't use the service.
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Zoom fibre's replyOfficial
09 Apr 2026, 08:55Dear Sithembiso thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Please expect a call shortly. Kind Regards Zoom Fibre Team
Zoom fibre's reply09 Apr 2026, 08:55
Official
Dear Sithembiso thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Please expect a call shortly. Kind Regards Zoom Fibre Team