WM
Winnie M

1 reviews | Active since Jul 2024

12 Aug 2025, 10:28

Absolutely DO NOT RECOMMEND.

Imagine waking up one day and you have a R200 tariff increase from R298 without any notice. You try to as questions and are met by rude customer service personnel (Precious is hee name) who just close your call without answering any of your questions. Then, you try again and is met by another one, a bit friendlier, but she says she has no idea why there was no communication on the increases and that it is what it is. 🤷🏾♀️ Yep, that's what happened to me this morning. No internet and basically the middle finger to me, "take it or leave it" is essentially what I am being told. Lol. What a joke. But in this case I may be the joke for believing this company would actually yield a happy customer for the affordable rate... that was very, very short lived. You cannot pay R298 one month and R500 the next month without ANY notice or communication. I was verbatim told "Some where informed , also us as customer service , won't informed before time, so to be honest I do now have the answer, Only the Top level management does". Which makes me think this is a circus. Either that or we are the idiots and we are not needed as customers. The cost of living is too high for all of us they could have at least given us a warning. DO NOT GET THIS FIBRE save yourself the misery. I am now without any service because of greedy companies.

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Replies (1)
Zoom fibre
Zoom fibre's reply12 Aug 2025, 10:42
Official
Dear Winnie thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Please expect a call shortly. Kind Regards Zoom Fibre Team