AS
Asanda S
1 reviews | Active since Feb 2025
12 Apr 2025, 23:19
A week has passed and still haven't received any assistance
I reported that my wifi was not working ,the cable is out of the pipes and they told me am on the waiting list from last week Friday till today I haven't received any assistance
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Replies (2)
Zoom fibre's replyOfficial
14 Apr 2025, 08:21Dear Asanda, thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Please expect a call shortly. Kind Regards Zoom Fibre Team
Zoom fibre's reply14 Apr 2025, 08:21
Official
Dear Asanda, thank you for letting us know about this. Your feedback helps us do better. We are looking into this issue and hope to resolve it promptly and accurately. Please expect a call shortly. Kind Regards Zoom Fibre Team
Zoom fibre's replyOfficial
14 Apr 2025, 08:30Thank you for your query, we can see that the ticket has already been assigned to our Maintenance team to schedule a date and time for the team to attend to the fault onsite . Your ticket reference is ZF000AB3K
Zoom fibre's reply14 Apr 2025, 08:30
Official
Thank you for your query, we can see that the ticket has already been assigned to our Maintenance team to schedule a date and time for the team to attend to the fault onsite . Your ticket reference is ZF000AB3K