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Prince M

1 reviews | Active since Sept 2024

23 Sept 2024, 11:56

A S@%^T Show

If you're looking for fiber and great and great customer service, ZOOM FIBER is NOT the provider to go for. They have the poorest customer service, very rude, very indifferent, no Empathy, no etiquette. It's almost like they were just swept in with no prior customer service experience. Why is poor customer service among the youth, a trend now? why is it cool to not service or not do your job? ZOOM FIBER is the worst and I would not advise anyone to sign up with them. Lyall, Kelebogile, Itumeleng, Fatima all poor agents who don't care about customer service. I have had the same issue for 3 days now and have missed three days of work. My Ethernet is slower than my WIFI. Instead of getting assistance, I'm been stone walled.

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Replies (1)
Zoom fibre
Zoom fibre's reply23 Sept 2024, 12:24
Official
We are sorry to hear about your experience. We apologize for the lack of service you received. We strive to provide excellent service to all our customers and we regret that we fell short in your case. Your feedback is important to us and we will take steps to ensure that this doesn't happen again. We will investigate and escalate accordingly, Thank you for bringing this to our attention. Kindly confirm your name, surname and address linked to your service so we able to locate your account and assist further.