A not so happy client

I don't understand how zoom can just go about increasing prices by 1 June, yet when a customer reports a maintenance report, we are being told to be patient, yet we have been patient for over a week, 7 days plus more days. Our service is even about to come to an end without fully using it...how is that fair? Being told that maintenance is looking into my ticket, yet there's no turnaround time or anything that assures that it will be fixed. I've been contacting your consults via WhatsApp, and they are all uninformed about the situation. All they can say is maintenance department this, maintenance department that..it's exhausting. We losing job opportunities and unable to attend online classes because we don't have internet, yet we pay for it. So unprofessional!