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Caroline L
1 reviews | Active since Mar 2022
22 Mar 2022, 06:10
3 Days no service
I signed up with zoom fibre cause they say it is the best service 2 days without service home connect say fault is on zoom side.No updates already 3 days without service and no one is reponding .I have been with Jenny internet 3 years and never had a problem .Fault repair time in less than an hour .After zoom promised me beter service for cheaper this is what i get.I have a child that is doing online school and already is set back cause we do not have service.Very disapionted
Helpful (0)
Replies (11)0
Replies (11)
Zoom fibre's replyOfficial
22 Mar 2022, 11:25Good day Caroline, please note that the feeder cable break was repaired and completed in the Middleburg area, However, we are aware that some clients are still experiencing network issues.
Our technicians are now attending to the clients affected individually to restore their connectivity.
We apologize for the inconvenience caused.
Zoom Fibre Team.
Our technicians are now attending to the clients affected individually to restore their connectivity.
We apologize for the inconvenience caused.
Zoom Fibre Team.
Zoom fibre's reply22 Mar 2022, 11:25
Official
Good day Caroline, please note that the feeder cable break was repaired and completed in the Middleburg area, However, we are aware that some clients are still experiencing network issues.
Our technicians are now attending to the clients affected individually to restore their connectivity.
We apologize for the inconvenience caused.
Zoom Fibre Team.
Our technicians are now attending to the clients affected individually to restore their connectivity.
We apologize for the inconvenience caused.
Zoom Fibre Team.
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Caroline L's updateReviewer Update
22 Mar 2022, 11:41Nobody attended here by us.Town council fixed a water pipe and our service went off while they where working same place the fibre is.Nobody investigated if the fibre is being damaged.No tech yet responded. 4days without service
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Caroline L's update22 Mar 2022, 11:41
Reviewer Update
Nobody attended here by us.Town council fixed a water pipe and our service went off while they where working same place the fibre is.Nobody investigated if the fibre is being damaged.No tech yet responded. 4days without service
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Caroline L's updateReviewer Update
22 Mar 2022, 11:47Please call me ***
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Caroline L's update22 Mar 2022, 11:47
Reviewer Update
Please call me ***
Zoom fibre's replyOfficial
22 Mar 2022, 11:55Hey Caroline, could you please supply us with your street name.
Zoom fibre's reply22 Mar 2022, 11:55
Official
Hey Caroline, could you please supply us with your street name.
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Caroline L's updateReviewer Update
22 Mar 2022, 12:07Luttig str 1 Middelburg
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Caroline L's update22 Mar 2022, 12:07
Reviewer Update
Luttig str 1 Middelburg
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Caroline L's updateReviewer Update
22 Mar 2022, 13:08Still no tech on site
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Caroline L's update22 Mar 2022, 13:08
Reviewer Update
Still no tech on site
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Caroline L's updateReviewer Update
22 Mar 2022, 13:41Still no feedback from zoom
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Caroline L's update22 Mar 2022, 13:41
Reviewer Update
Still no feedback from zoom
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Caroline L's updateReviewer Update
22 Mar 2022, 14:20And still no service and no feedback.
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Caroline L's update22 Mar 2022, 14:20
Reviewer Update
And still no service and no feedback.
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Caroline L's updateReviewer Update
22 Mar 2022, 16:02Finally Zoom is on site and as suspected fibre damaged by town council who was fixing a waterpipe on saturday.Hope i will be compinsated for loss of service
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Caroline L's update22 Mar 2022, 16:02
Reviewer Update
Finally Zoom is on site and as suspected fibre damaged by town council who was fixing a waterpipe on saturday.Hope i will be compinsated for loss of service
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Caroline L's updateReviewer Update
22 Mar 2022, 18:4418:43 zoom still busy pulling in new fibre Thankyou guys this is highly apreciated
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Caroline L's update22 Mar 2022, 18:44
Reviewer Update
18:43 zoom still busy pulling in new fibre Thankyou guys this is highly apreciated
Zoom fibre's replyOfficial
10 Jun 2022, 17:54Hi Caroline, We appreciate the feedback given.
Zoom fibre's reply10 Jun 2022, 17:54
Official
Hi Caroline, We appreciate the feedback given.