MFF
Martin's Funerals Franchising

1 reviews | Active since Jul 2024

30 Jul 2024, 08:50

***

I would like some answers now, we're completely *****ed, one doesn't know what the other is doing, nobody gives any type of service. It's just different stories all the time.

YOU GUYS HAVE BEEN DOING TESTS FOR TWO WEEKS NOW?? We still don't know what is going on? Absolutely no feedback? The round about time for this issue to be resolved is over yet there is no feedback or assistance from your side?

You were so eager to sell us the fiber and now that we must get service delivery everyone is at the back of the queue. We are looking for 100 meg line that works and we are looking for it today, please do let us know if you can offer it or not.

Today we are looking for an answer as to why the upload speed is so poor and how it will be fixed. No more excuses, otherwise we'll take it further now.

0
Replies (4)
MFF
Martin's Funerals Franchising's update30 Jul 2024, 11:02
Reviewer Update
Still no feedback from Zoom or Mweb??


Zoom fibre
Zoom fibre's reply30 Jul 2024, 12:11
Official
 Good day Martin, thank you for the review. Your feedback helps us do better. We apologize for the experience. We look into this issue and hope to resolve it promptly and accurately.  Please expect a call shortly. Kind Regards Zoom Fibre team 
MFF
Martin's Funerals Franchising's update31 Jul 2024, 09:19
Reviewer Update
So, Zoom Fibre had finally come to our site yesterday.

Didn't sort out the problem at all, their staff really looks unprofessional and they left without having the problem sorted out! They didn't check the cables, so we still have the same problem! They didn't seem eager to even be here or assist us in anyway, which is not a suprise!

I would like to know WHEN YOU ARE GOING TO RESOLVE OUR ISSUE?? This is going on 3 weeks now!!

Can you provide us with a 100meg line or can we start looking for someone else??

You're client service is non existent!!
Zoom fibre
Zoom fibre's reply31 Jul 2024, 10:24
Official
Good day, trust all is well. Thank you for the feedback, we will escalate the query to the relevant department to assist now that the ONT has been swapped by the maintenance team.  Thank you for your patience, your query is being handled.