Zonefitness worst gym ever

I would definitely not recommend this gym!!! They Rob people and are only worried about the commission they are making. They lack the ability to deal with customer service.

They are highly disrespectful And do not stick to their word. They are kwik to act on how they can make a quick buck out of you but can't assist you in any way when the tables are turned.

I have been **** to multiple times by people being called a "manager" u till eventually I got hold of a manager.

The staff at the Rondebosch branch has **** multiple times about the manager that left already to go home yet if I use a different number and name the manager is suddenly available.

The phone has been thrown down multiple times and then I get a call back from a personal number from the manager saying it's due to loadshedding which I find hard to believe because we on the same grid /zone.

I have been shouted at on the phone multiple times and transferred from person to person getting no where with my dispute.

They have absolutely no managerial skills or customer service skills at this place and definitely no respect for woman. The manager is arrogant and not helpful at all.

I let my husband phone and the manager had a totally different attitude. Apologizing and being very helpful suddenly. But in fact this was all to buy time and still nothing is sorted.

I was told everything will be sorted out on the 7th and I will be refunded and they will give me a call.

I haven't received any calls so I had to call them and was told once again by the manager that he didn't forget and he will give me a call during the course of the morning. The day is half over and I still haven't heard from him.

Here's what happened. My husband and I went into zone fitness Rondebosch branch to sign up. We were all excited to start. In the contract it states that there is a 5 day cooling period.

The minute that cooling period ended R6000 was demanded from us and they blocked my husbands card.

They said that there was an account open a while ago on his name in promenade. Keep in mind this is nowhere near to where we live.

We have emailed like they told us to do to report it. A few days went by and we heard nothing I called them back multiple times and they kept saying they didn't receive the email.

I told them that I want my membership canceled as I feel they waited for the cooling period to end and then brought this up. They kept refusing to cancel my membership because of an account that wasn't in my name owed R6000. I told them the account has nothing to do with me and they still refused to cancel.

Basically holding me hostage and now wanting 3 accounts to be paid and I said that is ridiculous.

I was transferred from person to person the entire day and still nothing came of it. At this point I was so ****ed off and the manager had such an attitude with me on the phone shouting at me and talking over me trying to shut me up. He then threw the phone down and called back 15 minutes later to say it was due to loadshedding and he will call me in the morning. I knew he was lying as my loadshedding is the same time as they gyms and I also called the kauai and pick n pay to make sure it's not loadshedding and they not operating on a generator.

I also told them that I am taking this to social media.

The next morning still nothing. No calls no emails.

I then asked my husband to call and the managers entire attitude changed. He told my husband that your wife's membership is being processed to be canceled and we must let the first debit order go off and they will refund it. With his account it will take abit longer because they waiting for paperwork to come from jhb because they need to see if the signatures are the same before they can cancel his. But it will be sorted out by the 7th November and he will give us a call on this day.

I waited all morning for the call and nothing. Eventually I phoned them myself and he said he will call back during the course of the morning and I'm still waiting.

During the entire period of this situation everytime I spoke about calls or people I spoke to they said they don't have record of calls or anything. They minute I pushed the managers buttons he could rattle off calls and times. So once again they are lying.

They are not interested in you they are interested in your money and that is about it. The staff are not friendly at all and are always in a hurry.

The gym also cannot provide us with the papers to see the signatures but are demanding we pay.

I will never step foot in a zone fitness gym ever again in my life.