1 reviews | Active since Sept 2015
Zonefitness sells from ex clients
Zone fitness continues to take money from my account and ignore emails when I try to find out why. I've cancelled my account with them and settled my penalty with them. Even doing this was no easy task. I had to beg, plead and finally fight, all while they were still billing me. They even charged me for late payments and for the month of February, even though I'd been in Acc cancellation discussions with them since mid January. I tried to challenge this but of course they shifted the blame on me, saying I didn't give them enough notice, I accepted this in the end. Paid my February membership, 'late payment' penalty and the Acc closing fee. This morning they still ***** R280 from my bank account. I say it's theft because they've failed to answer my emails and will probably still find a way to blame me when they call me after seeing this complaint. They're so quick to respond when you put them on blast on the Internet, but ignore you when being civil an polite. Do yourselves a favor and at all costs avoid joining this gym.
Firstly I would like to apologize for the unpleasant experience you have had in dealing with one of our clubs, and would like to thank you for bringing this matter to our attention.
I did attempt to contact you telephonically earlier, but unfortunately to no avail, and have sent email correspondence accordingly.
I have logged you complaint to the National Debtor Manager, they should be in contact as soon as possible to assist.
Kind Regards
Stephen
Zone Fitness Clubs
Firstly I would like to apologize for the unpleasant experience you have had in dealing with one of our clubs, and would like to thank you for bringing this matter to our attention.
I did attempt to contact you telephonically earlier, but unfortunately to no avail, and have sent email correspondence accordingly.
I have logged you complaint to the National Debtor Manager, they should be in contact as soon as possible to assist.
Kind Regards
Stephen
Zone Fitness Clubs
