Zonefitness Poor Service

Good day

I would like to express my unhapiness regarding the manner in which my query has been handled.

On Friday the 21st June 2019. I visited Watergate Branch to log a query about an over payment of R200 which I paid on the 20th via a scheduled monthly EFT. Initially I was the sole member under my name but have since added someone in April. I now pay R375 but the initial fee of R200 is still being paid.

This happened in May and when I explained my story, the manager who was in charge was keen to assist.

When I went to the Branch on Friday, I was told to produce proof of payment in order to be assisted. Of which I did. And I was told to return on Monday the 24th June 2019 to be refunded.

On my return on Monday I got the worse experience which made me regret adding someone extra and holding a Zonefitness Membership.

I was made to wait for 4 hours as Cindy (Admin) and Michele Bartlets promised to resolved the query until I lost my cool when Cindy who was supposed to get back to me after she had to send the repayment request to Michelle, failed to give me an update on the matter.

This is when the manager in charge called security on me and accused me of being drunk when I demended to speak to Cindy as she told me to wait 10 minutes and that she would update me on the matter.

The security was called on me, the Manager who was in charged accused me of threatening and intimidating the staff, something which is a lie. He also threatened to terminate my membership.

Yes I do admit that the fault was on my side to have the money paid double or extra. But I really do not think I deserve the treatment I received. This is not the service I signed up for. I did as I was promised that I should come back on Monday and I did but when I returned I was welcomed with such poor service.

If Zone Fitness was to terminate my contract for I was only asking for what is mine then let it be, I am sure I will find another fitness Centre that will give me better customer service than the one I have received.

The whole day on the 24th June I was promised that Michelle would get back to me but she never did. Instead I am the one who was making phone calls being referred from Bellville to Milnerton.