Zonefitness delivers pathetic service

I went into the Lenasia branch to cancel my membership In January this year. I completed forms and was assisted by Zaid Ahmod. I was under the impression that it has been done when two months later I received an SMS stating that I am in arrears, up on querying this I was advised that the membership has not been cancelled. I confronted Zaid Ahmod who advised that he does not know what happened to those papers but he does recall me being there. I then met with Ellen Kgosiemang And Nishen Pillay, who advised that they will sort it out but guess what? I have now been referred to lawyers! This is flippen pathetic. Everytime I query this I'm given different stories , Ellen isnt even interested in assisting me. She makes false promises and doesnt even follow up! She tells me why my account is in arrears instead of acknowledging the mistake they made. For crying out loud, was I supposed to spell it out for her or is she just darn ***********. She provided me with a signed written letter of her going to sort this out and having the account credited but it hasnt been done! I dont see why i should do the constant follow ups because of someone else's negligence and like I have mentioned to Ellen, should this affect my credit profile, I will SUE zonefitness! I want this sorted out ASAP. I also think zonefitness, Lenasia, should get a better management team, because clearly Ellen and Nishen don't know what the **** they doing!!