Zonefitness cape quarter poor customer service

Hi

I am a member with zonefitness since before covid . I never went to gym since then either , but I was okay with them to debit my account . I contacted them October 2022 to say I am unable to pay due to financial issues and they should cancel the account . Siyavuya rep**** days later to say that the account has been cancelled . I emailed them for feedback later in October and the beginning of November . I got no response . The first of December I get another debit off . I immediately contact the branch like 8:30 the guy tells me as soon as siyavuya gets in which is at 9 he will tell her to contact me . 11:30 I get no call and I contact the branch again and siya was so rude to me , with no apology , telling me to wait freaking 24-48 hours for a response . Knowingly that I never got a response since freaking October but wants to tell me about 24/48 hours anyways I’m on the line and she Not explaining to me what the issue was over the phone . I’m talking about rude rude rude . Customer service is pathetic !! I hate zonefitness , they are quick to be nice to sign u up ! I have emails that shows no response and the fact that she stated the account has been canceled . I want this matter immediately resolved , as I feel I want to take it further ! You literally robbing people .