Zone payments

I am very very unhappy.

I in error for the month before lockdown reversed a payment. Didn't realise it at the time then lockdown happened and i could not call u guys. Your website said payments frozen etc so I waites till level 1. Nobody contacted me or attempted any sort of request for payment or any text to notify me of my missed payment. I then contacted u in this month to find out what is happening because no debt prders since taken. I then finally get contacted by Jodi from accounts at Zone fitness in cape quarter texting and email i have an outstanding bill of R761. I then proceeded to contact her so I can arrange payment however she has not been available. I then go ahead and obtain bank details email Jodi proof of part payment ask to set up a payment arrangement in the same email and then she responds "thank you" answering nothing I asked. I THEN CALLED A 3RD TIME and yet again she is not available. I then advised front desk Paul that I have made another payment this mornibg to cover full outstanding as well as the new monthly payment and ask him to confirm the amounts I have now paid is correct. He then responds saying that the account has been handed over to attorneys. I do not understand because nobody before I made contact had every called me, emailed me or texted me that there was a balance outstanding and absolutely no warning of any hand over at all. This is completely upsetting and worrying and completely unprofessional on the part of Zone fitness. This is going to impact my credit score and yet I had no notifications sent to me at all until I asked if there was a balance outstanding which I have now paid only to find out after all of this! Someone better call me before I take this even further!