Zone Fitness Westgate mall Pathetic service/ false information given

My son signed us up at Zone Fitness Westgate mall and we were helped by Micheala. She assisted with the membership and I was a secondary member on my son's membership. She explained the fees and the R99 that will go off twice a year. We asked if it was each person and she said only for the main member. Well then they debited his account twice per member, but then he paid it. We went to gym and Ramadan started and we didn't go for the month And after Ramadan in May we went back to find the gym was closed. Security just said the gym was closer.

We received no notification with regards to closure or relocating of the gym, but they want their money for services that we not even using and a gym that are closed. After contacting the accounts lady Natasha, she just said an sms was sent out but my son didn't get any sms or myself. She sent emails to the managers to assist. My son kept phoning, and he gets told we will call back, and no one took the time to call. A membership was signed for Westgate branch and they just decide to shut the doors and tell you to go to a different branch completely out of the area is a bridge of contract and they are aware that they caught on **** hence them not getting back to the members. They want to keep sending messages to pay the account, but please explain what is my son paying for???

This is the bad treatment Zone Fitness gives to members