Zone Fitness *********

So Zone fitness went on an debited my account while we're on lockdown which means we pay but we not receiving a service. They said on social media that to make up for it the normal members will automatically be upgraded to superclub members & the current superclub members will get a "free 3 month subscription" for a friend. This does not even begin to make sense for why must a Superclub member who pays more get new members for them and sell it as a benefit for us. We need answers & I will definitely return that debit that went off today. Why can't they do the same as other gyms by freezing all debits? The consultants can't even explain this to me so What the hell? I expect correspondence from Zone Fitness asap! If I don't hear from them then I am forced to lodge a complaint to the necessary authorities.