MM
Monique M

1 reviews | Active since Apr 2015

22 Jul 2015, 10:08

ZONE FITNESS THE WORST GYM!!! MISINFORMED

In February 2014 I took out a gym membership with Zone fitness, this was 1 of there gimmicks where they get you to sign a 2 year Gym membership. I was eager and ready to start utilising the gym. However upon going a few times I discovered that the gym was not really all that child friendly. I wanted to cancel the membership as I did not see the point of paying for something that I am not using. I was then informed I cannot cancel. So I found myself paying R165 P/M for something im not using. I was really ****ed besides the fact that my financial situation changed over the next few months I could not afford to pay the R165 anymore. This might not be a lot to some but to me a single mother IT WAS UNAFFORDABLE.. In the past few months I really have not had the money to pay for this account. On 21 July the gym calls me asking if I would like to take out a membership!!!! And then I am informed that I could cancel the EXISTING 1 TO MY SHOCK!!. This is now AFTER THIS ACCOUNT HAS BEEN HANDED OVER FOR COLLECTION!! I feel like I have really been done in badly and I am utterly DISGUSTED AND WOULD ADVISE ANYONE THAT I KNOW NOT TO JOIN ZONE FITNESS THEY HAVE NOW TOLD ME ITS MY OWN PROBLEM!!!!

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Replies (1)
Zone Fitness
Zone Fitness's reply22 Jul 2015, 10:16
Official
Hello MoniqueMMatthews,

Thank you for bringing this matter to our attention, and allowing us the opportunity to investigate your complaint. I have logged your complaint to the Operations Manager of the club, someone should be in contact with you as soon as possible.

Kind Regards
Stephen
Zone Fitness Clubs