Zone Fitness Sunarcadia facilities resembles a neglected public school

I am writing to express my deep concern regarding the stark difference in the quality of facilities and service between your Suncadia and Hatfield locations, despite members paying the same fees.

During a recent visit to the Hatfield gym, I was impressed by the professionalism of the staff, their well-groomed and presentable appearance, and the overall cleanliness and maintenance of the facilities. The showers were clean and equipped with doors, the lockers were modern and well-kept, and the gym itself was spacious and well-lit.

Unfortunately, the experience at Suncadia is completely different. The gym is poorly managed, staff professionalism is lacking, and the equipment is frequently out of order. Additionally, the gym leaks when it rains, the lighting is dim, and the toilet, shower, and locker facilities are old, broken, and reminiscent of a neglected public school. It is unacceptable that paying members must deal with such substandard conditions.

This raises a serious question: why is there such a significant disparity in quality? Are Suncadia members being treated differently because we are predominantly Black? It is well known that Black Africans are often expected to tolerate poor service, but I refuse to accept this.

I am extremely disappointed and am seriously considering canceling my membership if these issues are not addressed. I urge you to take immediate action to improve the Suncadia gym and ensure that all your members receive the same level of service and quality, regardless of location.