RF
Riedah F
1 reviews | Active since Sept 2015
10 Feb 2016, 23:49
ZONE FITNESS STOLE MY MONEY
On the 27th Jan 2016 I went into the Cape Quarter branch to close my account. I paid the consultant Gabi, for the next 2 months for the remainder of my contract and was told there's a problem with the system so will email me a cancellation letter later that day, this never happened. A week later money was debited from my account. I contacted the branch who never seems to know about the issue and refuses to call me back. Telling all my buddies about it so they don't fall victim to same type of negligence and bad service.
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Replies (1)Zone Fitness's replyOfficial
11 Feb 2016, 10:01Hello Riedah,
Firstly I would like to apologize for the unpleasant experience you have had in dealing with one of our clubs, and would like to thank you for bringing this matter to our attention.
I attempted to give you a call earlier, but unfortunately to no avail. I have logged your complaint to the Operations Manager of the Club, as well as the Regional Manager.
Someone should be in contact as soon as possible to assist.
Kind Regards
Stephen
Zone Fitness Clubs
Firstly I would like to apologize for the unpleasant experience you have had in dealing with one of our clubs, and would like to thank you for bringing this matter to our attention.
I attempted to give you a call earlier, but unfortunately to no avail. I have logged your complaint to the Operations Manager of the Club, as well as the Regional Manager.
Someone should be in contact as soon as possible to assist.
Kind Regards
Stephen
Zone Fitness Clubs
Zone Fitness's reply11 Feb 2016, 10:01
Official
Hello Riedah,
Firstly I would like to apologize for the unpleasant experience you have had in dealing with one of our clubs, and would like to thank you for bringing this matter to our attention.
I attempted to give you a call earlier, but unfortunately to no avail. I have logged your complaint to the Operations Manager of the Club, as well as the Regional Manager.
Someone should be in contact as soon as possible to assist.
Kind Regards
Stephen
Zone Fitness Clubs
Firstly I would like to apologize for the unpleasant experience you have had in dealing with one of our clubs, and would like to thank you for bringing this matter to our attention.
I attempted to give you a call earlier, but unfortunately to no avail. I have logged your complaint to the Operations Manager of the Club, as well as the Regional Manager.
Someone should be in contact as soon as possible to assist.
Kind Regards
Stephen
Zone Fitness Clubs
