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phil P

1 reviews | Active since Jan 2016

14 Apr 2016, 13:02

Zone Fitness Parow

In February I changed banks, from Standard Bank to Capitec, and called the Zone Fitness Parow branch to let them know. I was then told to email my new banking details to the Bellville branch, which I did. I received no feedback from them and again called Parow the following week, and only then was I told that the changes had to be made inside the branch. In the mean time, they debited multiple times a day from my Standard Bank account which I planned on closing that week. To my surprise, when I wanted to do this, I was told that I had unpaid debit order fees of close to R3 000 and I was liable to pay that amount. I called the branch and even spoke to a someone from their debit department and was told that they could not do anything about this and that I had to continue paying my monthly fees, which I refused. I do not think it's fair that I was put in this situation, due to their staff not knowing proper procedure. I simply cannot afford to pay Standard Bank and continue paying them, something they do not understand. A branch manager was supposed to call me regarding this matter but never did. I want a viable solution, and I want my contracts cancelled.

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Replies (1)
Zone Fitness
Zone Fitness's reply14 Apr 2016, 14:31
Official
Hello shanicesaaiman,

Firstly I would like to apologize for the unpleasant experience you have had in dealing with one of our clubs, and would like to thank you for bringing this matter to our attention.

I have logged your complaint to both the Operations Manager and Regional Manager of the Club, someone should be in contact as soon as possible to assist.

Kind Regards
Stephen
Zone Fitness Clubs