Zone fitness - no client service

<p>In Dec 2015 Zone Fitness had a promotion stall at N1 city Mall. We signed up with Zone Fitness as the consultant spesifically said that the gym was at Goodwood Mall in Voortrekker road. We later drove there to find out that there was no gym. Going back to N1 city Mall to address this the next morning - just to find out that there was no promotion stall anylonger. We did not receive a business card or contact number the previous day. Did not even think to ask for a business card - as we were so excited at this oppertunity. ( at that time!) The closest alternative would now be Parow Sanlam Centre. We tried this a few times but this is just to far and inconvenient for us.</p> <p>Up to date we have not received an access card for the gym. And every time there was issues getting into the gym. Eventually in Nov 2016 we contacted Zone Fitness requesting to cancell this contract that has - up to date - just have been an unpleasant experience and not giving us mileage to what was promissed on the day of promotion.</p> <p>Until Feb 2017 no one has made contact with us - and we contacted them again with the same request. A week later we received an email stating that they can transfer our membership to Willowbridge mall at another cost. Really!! This is even further from home than the other branch!! This is a No-no for sure!</p> <p><br />Sorry guys - to me this seem as a company where you are not at all client driven - but purely moneydriven.</p> <p>This is not good enough. </p> <p> </p> <p>Come on step up - we still want to cancell this contract - backdate and be refunded until at least Nov 2016 - when we have contacted you the first time - and our request was just put in file 13 !</p>