Zone Fitness-lack of service flows from the top!!!!

In February we took out an open membership with Zone Fitness in Milnerton my contract was signed up with Alex upon signing the contract there was many promises made yet to date we are still awaiting on him to fulfill the promises. During COVID I was told that the membership will continue to debit and the months that wasn't used will be added to the end of the contract for which I agreed and understood. In August when the gyms reopened we where denied access do to non payment. I have requested a statement as the debit order when lock down started had gone off yet Zone Fitness refuses to provide me with a statement. I made contact on what's app with Alex on numerus times yet he did nothing. I called the gym and spoke to Elizabeth who I was told deals with account she had no idea how to work out pro rata nor customer service ethic. I escalated my complaints to the branch manager Kyle and request a meeting to date he has not responded to my emails. I have emailed the the national manager Santie De Kock and its over a month with no response. I am still been billed for a membership that I cant use and paying for a service which I'm not receiving.