1 reviews | Active since Aug 2015
Zone Fitness is a horrible gym!!!'
I signed a contract at Zone fitness for a year, which ended in February 2015. Hence our account was then on a month-to-month basis. <br> We moved to a new apartment and decided to change gyms as it was more convenient & a walk away from us. We called the Zone Fitness to clarify what basis our account was on & what procedures we had to undergo inorder to completely cancel my account and the ladies response was, and I quote ' your account is currently on a month-to-month basis, so all you need to do is STOP coming'. <br> Now, the initial reason for even bothering to call is because I couldn't find my contract as we might have misplaced it during the move. <br> <br> 2months Later (July 2015), since we stopped coming to the gym, I get a call from the gyms debtor asking me to pay for the outstanding fees! I explained the situation to her and she simply couldn't care, I then went in to pay and was told I had to pay more then the agreed amount, then I emailed the sales manager who ignored me and later confirmed that he did indeed receive my email! <br> I then spoke to the debtor again & when I YET again went to pay on the agreed amount we had issues and she said she would call on Monday and still hasn't!!!!
We would like to apologize for the unpleasant experience you have had at one of our clubs, as we discussed on the phone, I have logged the complaint to the Operations Manager of the club, and someone should be in contact with you as soon as possible.
Kind Regards
Stephen
Zone Fitness Clubs
We would like to apologize for the unpleasant experience you have had at one of our clubs, as we discussed on the phone, I have logged the complaint to the Operations Manager of the club, and someone should be in contact with you as soon as possible.
Kind Regards
Stephen
Zone Fitness Clubs
