1 reviews | Active since Jul 2016
Zone Fitness Durbanville
<p>We joined Zone Fitness Durbanville on 11/09/2014 on a 24 month contract. A couple of months after this a new branch opened in Cobble Walk closer to our home so I asked if we could transfer. They said yes and I asked what happens to the original contract. They informed me that it just goes on and that we are not entering into a new contract. I am now trying to cancel my contract but Zone Fitness keeps on telling me that I still have 7 months left on my contract.</p> <p>So firstly they tell something that is a complete lie, and then they want to bind you to the contract.</p> <p>Unbelievable bad service.</p> <p> </p>
Good Day Mr Dekker
Firstly I would like to apologize for the unpleasant experience you have had in dealing with one of our clubs, and would like to thank you for bringing this matter to our attention.
As discussed in our phone conversation, I have logged your complaint to both the Operations and Regional Managers of the club, someone should be in contact as soon as possible to assist.
Kind Regards
Stephen
Zone Fitness Clubs
Good Day Mr Dekker
Firstly I would like to apologize for the unpleasant experience you have had in dealing with one of our clubs, and would like to thank you for bringing this matter to our attention.
As discussed in our phone conversation, I have logged your complaint to both the Operations and Regional Managers of the club, someone should be in contact as soon as possible to assist.
Kind Regards
Stephen
Zone Fitness Clubs
I have just been contacted by the Durbanville manager Tazmeen. Please do not ask her to phone me again. She is very rude over the phone.
Basically trying to tell me that I am wrong and she is right.
I have just been contacted by the Durbanville manager Tazmeen. Please do not ask her to phone me again. She is very rude over the phone.
Basically trying to tell me that I am wrong and she is right.