Zone Fitness Customer Care Is a Disgrace

Inhave been a long time member of Zone Fitness over the last 15 years. I asked them to suspend my account because of some health and financial issues with a view to reactivating it at a later point without penalties. I recently enquired about re-enabling my account but was told that my account has been handed over to their legal department. They would rather litigate and lose a long term customer than be flexible and allow me to resume my contract. Many times I have paid my contract for years on end without actually using the gym. I have been a loyal customer for years. But this means nothing to Zone Fitness who see their customers as numbers and not people.