1 reviews | Active since Mar 2019
Zone fitness contract is a ****
I joined the zone fitness gym located in Campus Square Johannesburg towards the end of July, I was told that they would be opening in August and it would be advisable to join at that moment while they still offered discounted prices and that if I were to come the next day the joining fee would be R100 and not R50 (Which was found to be untrue as people were told post the opening of the gym that they would be paying R199 per month and would receive the first month of gym free whereas I am paying R205 "discounted amount" and I was told the money had to be paid on the first of August upon the opening of the gym). I obliged and joined after asking about the cancelation procedure. I was told that I would be required to pay 10% of the amount owed for the remaining months, I insisted to be shown this on the contract and so I was, the sales man did this in haste that I did not see that the rest of the clause stipulated that I would be liable for all the discounts given during that period. I was also told that I could freeze my account up to 3 months every year, in November I tried to freeze my account for December and January as I was going to be out of town and I was told that I could only freeze for one month every 12 months and that company policy does not allow freezing of accounts in December (I searched my contract and nowhere does it stipulate this). I had to pay for December whilst not utilizing the service and upon this realization I took the decision to cancel my membership. The day I filled in the cancelation form I was told by one of the sales people that I would receive the shock of my life, I did not understand then because I knew I had to pay 10% of the remaining months of which I owed which amounted to R410 at the time according to the calculation I had conducted using the information given when signing up. Two days later I received an email that said the following: Good Day Ntokozo
I received your request to cancel your membership.
If you want to proceed with the cancellation of your membership you have to pay a cancellation fee of 10% and you will be liable for all discounts received between the normal rate and the discounted rate for the duration of the membership. Please check the calculations below- Normal Rate = 450 Discounted Rate=205 Reverse discount =R 245x 4=980 10% Cancellation Fee = 205 x 20 = 4 100 x 10% = 410 ( 410+980) Total Cancellation Fee = R 1 390.00 will be your cancellation fee. I then decided to retract the cancelation as I had not expected that to be the amount payable. I continued to pay for the services which I was not utilizing because of the annoyance from the lies I was told upon joining the gym. On the 1st of March 2019 I went to fill in another cancelation form as I was now financially stable enough to pay the fee, I received an email on the 4th of March 2019 that said: Good Day
I received your request to cancel your membership.
If you want to proceed with the cancellation of your membership you have to pay a cancellation fee of 10% and you will be liable for all discounts received between the normal rate and the discounted rate for the duration of the membership.
Please check the calculations below-
Normal Rate = 450 Discounted Rate=205 Reverse discount =R 245 x 8= 1 960 10% Cancellation Fee = 205 x 16 = 3 280 x 10% = 328 ( 328 + 1960) Total Cancellation Fee = R 2 288 will be your cancellation fee
Please make a payment before the 20th of March. I sent an email inquiring why in the previous email the reverse discount amount was multip**** by 4 and in the current it is multip**** by 8, I was told that they use the number of months I had joined the gym. This makes absolutely no sense to me as to why the amount would increase as the months go by instead of decrease and is not stipulated in the contract. Therefore, is this legal?
