Zone-fitness Cobble walk

I’m 2019 I had an account with Zone Fitness Cobble Walk. I was then retrenched. Submitted my documents for cancellation. Soon after that COVID hit us all. I received 2 phone calls in 2019 where by they requested payment and quickly directed them to my letter of retrenchment. Further more no statement nor invoice or contact was made ever again.

1 month ago my husband and myself signed a membership with them. Paid up front. With in 2 business days they told me my account was in arrears and they will need to investigate. I asked them to reimburse our money and cancel our membership On that very day. (Keeping in mind that cancellation must be done with in 6 business days of sign up) I have still not received any feedback on my money reimbur*****t. They are trying to charge my husband. I have spoken to the sales manager the fitness manager, the operations manager and even the admin manager and still nothing. Their responses are simple, “it has been escalated”. When I enquire about my money and my reimbur*****t no responses what so ever. I have been fighting and emailing and calling non stop and it’s been swept under the carpet. Lesson learnt. You pay for the kind of service you want. I will rather cough up and extra penny than receive this kind of service again.

I would have been more understanding if they could contact me and explain the process or give me feedback but I have an email trail of me following up and just getting one liner responses.

The admin lady at the head office was wonderful however her hands are tied.