zone fitness_All Gains No Brains ;( (lishka, anthea, tessa - Bellville Branch)

My gym membership account has recently been debited twice by Zone Fitness Bellville. Today marks the 6th time that I have gone to enquire about my refund. Each and every time that I have gone in I have to write down the same details (Name, contact number & refund amount). Throughout the 6 times that I have been to ZF Bellville I was helped by a “Senior Manager” anthea who does not have a single managerial bone in her body and a M.I.A admin lady called tessa. Round about my 4th or 5th visit to ZF Bellville I have requested to speak to the Operations Manager lishka who has seen me standing numerous times at the front desk but only communicates through anthea and the rest of the ill trained staff at the branch. I am confident lishka is aware of the issue but does not have the decent or even know to address it. I still have not received my refund and I keep getting referred to come in the next day. Zone Fitness_all gains no brains. Michael.