Zone Fitness Account

To whom it may concern, I love zone fitness and I really enjoyed the service they delivered in all of Cape Town. I even kept on paying my account when I stayed In Franschoek as I new maybe one day I'll return to Cape Town CBD. I would like to bring to your attention the great disappointment I have encountered this morning when I saw my account has still not been cancelled after two requests that I want to cancel.

I had to move to Kleinmond for occupational purposes, started 1 Nov 17. Before I left I confirmed with the desk clerk at Cape Quarter to cancel my account she said unfortunately I have to cancel with the Life Style center as this is the initial place I signed up. So I did, the gentlemen informed me that this will be effective for not that month but for the month after, which is understandable as you still have to cover my account for that month. However this morning when I went on my account history I found this payment has still been going off every month.

I request that however form the month of Jan till to date that this will be sorted out and paid back to me.

Kind Regards Carmen Kruger