MS
Magaret S

1 reviews | Active since Aug 2016

05 Aug 2016, 07:57

zone fitness

<p>i would like to complain about zonefitnes , i was staying in cape town and i had to move back home to port elizabheth where they do not have a gym , when i tried to cancel my contract sharon in wynberg gave me the amounts which i was unable to pay due to me not working instead they made me upgrade to asuper club where by i could give the card to my sister who stayed in parow so that she can use the gym which she was not able to use due to her school and now she has also moved to grahamstown and i am unable to pay and another thing even if i ask for assisance to my family the gym will remain unused as there are no zonefitness around port elizabheth what do i do in a case like thi . Sharon in zonefitness wynberg is horrible</p>

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Replies (1)
Zone Fitness
Zone Fitness's reply05 Aug 2016, 08:28
Official

Good Day Pamella

Firstly I would like to apologize for the unpleasant experience you have had in dealing with one of our clubs, and would like to thank you for bringing this matter to our attention.

I did attempt to contact you telephonically but unfortunately got a hold of you voicemail.
As mentioned in my message, I have logged your complaint to both the Operations & Regional Managers of the club, someone should be in contact as soon as possible to assist.

Kind Regards
Stephen
Zone Fitness Clubs