Worst service

I'm so disappointed. My membership expired in March 2020 and I wasn't aware Tha I was supposed to cancel it as I did not receive any communication. I only realized when a debit order bounced after level 2 lockdown that my membership is active and I made means to contact them. I discovered that the moment you don't cancel your subscription it automatically turns into a monthly subscription.

Even though it felt unfair to me that they were sending communication and I did not receive any I still agreed that I will settle the full amount before the next invoice is issued on the 25th.

They still went and tried debiting 3 times after our communication which landed me in bank charges of R147 per debit order. I refused to settle the payment as I owe the bank even more than my settlement amount because of them even after I specifically specified I will pay it.