Worst Gym to Join in the WHOOOOOOLE of S.A.

To Whom it may Concern,

I would like to express my extreme dissatisfaction with your service. I am a regular trainer and I train 5 times a week and I currently have been persuaded to take the deal with your gym only to find that if I don’t have my card I am declined entry, however I have already paid my account and it is up to date.

When I approached your gym I was treated like a ******** that did not pay and wanted entry however this was not the case, myself and someone I referred to the gym were told that if we are not happy then I can cancel my contract. I am not saying that I don’t plan on getting a card but I don’t have the money for a new card. So this now means that I have no right to enter the gym however I have already paid you. I was warned by many that your service is pathetic but never the less I still gave you the benefit of the doubt. I have never been so disrespected and your staff in Cape Town St Georges Mall….on top of Tekkie Town have not form of professionalism and literally don’t me if I don’t like it I can cancel.

I have been a member of many gyms before this and never have I ever seen a gym that does nothing to help retain their customers. Others will confirm you are a member and that you are up to date with payment.

Also you **** advertise and also your changing rooms and showers are so unhygienic there are roaches in your plugs, no ventilation and only 3 showers in the mens changing room are functional. This is pathetic service and yet you refuse me entry into your gym not for payment but for simply not having my card with me which was ****** along with my wallet and I have no money till the 27th to buy a new gym card………your staff are rude and have no customer service s****s and didn’t even care.

So therefore I would like to discuss having my account cancelled as I feel I will be better treated at another gym, unless you can help me in some way attend the gym but honestly you need to evaluate the service you provide at that particular gym because its very bad. A partition is currently being built against you as your dealing with customers or consumers are inappropriate and not providing the services promised in your marketing and sales environment as people feel they are being **********. Ive been training at Zone Fitness for over 6 years and never have I experienced such poor service from your staff.

Also could you provide the number for your regulators as I feel this matter requires high level feedback due this matter being raised before however nothing has changed but instead got worse. I even help you guys with business by signing up my friends and family however I feel that I need them also to express their dissatisfaction as I am embarrassed for referring them to your organisation.