WORST CUSTOMER SERVICE EVER

Item: Zone Fitness
Rating: 1

NEVER JOIN ZONEFITNESS AT ANY CAPACITY So I tried to transfer my gym member ship from the Rondebosch gym to the Kloof street gym, and called them to make this happen, they took my details saying they will call me back, and they never did. I decided to go to the gym myself, and went to Kloof street, I signed up, and signed the transfer papers. I even paid the R150, and they said that they would process the paper work. They said that I can start gyming the next day. I went and the transfer did not happen. I go there, and the lady that signed me up, tried to ignore me. I tried again, and she ignore me. They let me gym the one day because they were tired of my complaints, but denied me the next day, said that I must take this up with the manager. I did and she assured me the transfer will be processed. I noticed that the amount coming off my account was not changed, that meant that the transfer had not been processed. I called Zonefitness Rondebosch to find out what was happening, the lady was very abrupt, and told me to just leave my cellphone number, and ID number with her, and she will call me back, that did not happen. THE CUSTOMER SERVICE IS DISGUSTING, AND THE MANAGEMENT CLEARLY DOES NOT WANT TO IMPROVE THIS SIDE OF THE BUSINESS. I WANT TO CANCEL MY MEMBERSHIP, AND MOVE ON BECAUSE THIS IS INSANE, I WANT THE R150 BACK.

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