Worst company EVER !

The worst company to deal with! Initially upon signing up a membership with Tyron at westgate mall mitchells plain, we were given an amount for my husband and I to join as a couple. A day later we were called by them saying that we needed to pay a different amount. We had already signed a contract and paid the fees due. So that in itself is a bridge of contract from their side. We then said it won't be joining any longer as that wasn't what was agreed upon and the new amount was out of our budget. We then went to the club at westgate mall and spoke to the sales manager Zain and he said that he would contact the HO and get back to us. Could be a week and a half later when we had to call for an update. He then said its not possible and we would need to pay the new amount. At that point i have already become irate because they had now coated me to drive 4 times to the club and the error was not on our side. We once again drove back to the club to sign cancelation forms and get our refund. We were then told they cant help us because we didnt have our copy. ONCE again needing to drive back again as we couldn't find our copy. My argument was that they had a copy in the book why couldn't they just cancel it. They insisted they wanted our copy. So eventually a few weeks later we found the copy that my kodsvhad placed between their books. My husband then went back to the club with the copy and requested his refund. He was then told they cant help him theonday he would need to come back the thursday because thats when payments are done. I dont see why we could not be assisted the very first time we came to cancel the contract because they could not uphold their contract agreement with us. They they kept my husbands original copy and said they would make the payment the Thursday via eft when in fact it should have been paid in cash the same way we had paid. Thursday has passed once again, no refund, no phonecalls. This is putrid service from a company that claims to be so highly rated. It is pathetic and i think i should now proceed with legal action against them. Please bare in mind that this has been a back and forth with them since December 2022. I am disgusted and furious that a company cannot hold to a contract that we were both binded into. They cant refund my money that is long over due because of THEIR ERROR and incompetence.